Brożyna, E. 2018. MPK Krakow quality services ? assessment of the qualitative components that are most important from the passenger?s point of view. AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe. 19, 6 (Jun. 2018), 29–36. DOI:https://doi.org/10.24136/atest.2018.032.