Analysis and evaluation of the functionality of the mass service system on the basis of customs of truck vehicles

Abstract

Paper discussed the modeling of customs processes for truck vehicles using the Markov processes and mass service theory (queue theory), showing the operation of the notification handling system as a system dependent on random events. The system is characterized as a system with Poisson input stream, exponential service time and many service stations. The results are presented in the form of graphs based on real data received from the customs office